FAQ

Configuration and Setup:

What are the minimum system requirements?

Does cookies need to be enabled in the browser?

Starting QTS 3.0 and Logging In:

I can't log in: I get the error, "Could not connect to application server. Check your password."

How can I run QTS 3.0 over VPN?

I try to connect to http://qts and get the next error: "page not found"

Error Messages and What to do Next:

After login I see only html source code.

Other Questions:

What do I do if I have a question or find a problem?

I can not find my requested reference data in the select boxes.

Why is my page reloading when I change component and/or hardware select boxes?

What are the minimum system requirements?:

Unix: Netscape 4.6 or later
PC: Netscape 4.76 or later
IE 5.0 or later

I can't log in: I get the error, "Could not connect to application server. Check your password."

If you have been able use QTS 3.0 before and now get the above error, do the following:

Make sure your password is correct (UNIX password, case-sensitive). If you have recently changed your UNIX password, the change may not yet have pushed out to all servers, so try your old password also.

If your password is correct and QTS is not scheduled to be offline, contact the IT Helpdesk (audix 219-8888, email sos@sybase.com).

How can I run QTS 3.0 over VPN?

Please make sure that you enter the next address in your browser: http://qts.sybase.com

What do I do if I have a question or find a problem?

If you have trouble with starting QTS, contact the IT Response Center at 219-8888 (email sos@sybase.com) or log a call ticket in Service Center

If you think a QTS data server, web server, or application server may be down, or you suspect network problems, also contact the IT Response Center at 219-8888.

If you have found a bug or have a new feature request for QTS, use the following product information:

 I can not find my requested reference data in the select boxes.